At ItsTrendyMart, we prioritize customer satisfaction and strive to ensure every order is handled with care and accuracy.
When refunds / returns are accepted
We accept returns or offer refunds only when the mistake is from our end. Examples include:
- We shipped the wrong size or wrong color due to our error.
- We sent an incorrect item that differs from what you ordered.
If the return is due to our error, please follow these steps:
- Notify us within 48 hours of receiving your order by emailing info@itstrendymart.com
- Return the item to us through your cargo company. The item must be sent back to our receiving address in China.
- Ensure the item is returned in the exact condition it was received: unused, with tags and original packaging intact.
- Once we receive and inspect the return, we will process your refund or send a replacement.
When refunds / returns are not accepted
We cannot offer refunds or returns in the following situations:
- The correct size/color/item was shipped (i.e., no error on our part) but the item does not fit or doesn’t suit your preference.
- You selected the wrong size/color/item when placing the order (order mistakes made by the customer).
- The item has been used, worn, altered or damaged after delivery.
Additional information
- Refund method: Refunds will be issued to the original form of payment once the returned item is inspected and approved.
- Shipping fees: Shipping costs are non-refundable unless the error was made by ItsTrendyMart.
- Inspection time: Please allow up to 7–10 business days from the time we receive the return for inspection and refund processing.
- Contact: For questions about returns or refunds, email info@itstrendymart.com
Please double-check your order details before confirming purchase to avoid issues. Thank you for shopping with ItsTrendyMart!